Shipping & Returns

WHERE DO YOU DELIVER?

We deliver to Australia only at this point in time.

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

Shipping is $9.98 per order for all orders. Please allow 1 - 10 days for parcel delivery.

CAN I ORDER ONLINE AND COLLECT FROM THE CANBERRA HIP POCKET WORKWEAR & SAFETY STORE?

Yes, you can pick up your order instore, please select the collect in-store option in the checkout.

WHY IS THERE A DELAY BETWEEN THE DISPATCH EMAIL AND DELIVERY?

We send a dispatch email when the parcel leaves us. Your Hip Pocket Workwear & Safety pack will then spend a certain amount of time travelling to get to you.

WHAT IS THE PROCESS FOR RETURNS?

Returns accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty. In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your goods have been received by Hip Pocket Workwear & Safety, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?

If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original or a new Gift Voucher.